Shoulder, Arm & Hand Massage

Cancellation Policy

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24hrs notice. Our Policy: Any cancellation or reschedule made less than 24hrs can result in a cancellation fee. The amount of the fee will be equal to the deposit paid (refunds are NON REFUNDABLE). If treatments that are part of a plan or a group are consistently missed or cancelled we reserve the right to cancel the whole package with no refund if more than 50% of the treatments have been redeemed. If you are more than 15 mins late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you. We may a credit card to hold your appointment. Cancellation fees will be charged to your card on file. In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.

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